Buy with Confidence:
- 24 hour emergency assistance
- Secure online purchase
For all queries that are not of a claims and assistance nature or to purchase a travel insurance policy on the phone, please contact us:
Telephone: 0343 658 0371
Monday to Friday 9.00am to 6.00pm,
Saturday 9.00am to 5.00pm,
Or write to us at:
ROCK Insurance Group
Customer Services Department
135 High Street
We endeavour to respond to all written queries within two working days.
If you are an Annual Multi-trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew
If you purchased your policy on or after 05 March 2020, please use the following:
Contact tifgroup-assistance on +44 (0) 208 103 8249.
You can download the relevant form: www.tifgroup.co.uk/customer/claims or contact tifgroup-claims on: +44 (0) 208 103 8250 or firstname.lastname@example.org.
If you purchased your policy between 12 September 2019 and 04 March 2020, please use the following:
Contact Mapfre Assistance on 0330 400 1452
You can download the relevant form: www.travelclaimsservices.com/claims or contact Travel Claims Services on: 0330 400 1452
Until further notice, please do not send any claims forms or supporting documentation by post to our address as the office is now operating with minimal staff due to government guidelines during the Coronavirus emergency.
We are still able to accept and process documentation sent by email to email@example.com and will endeavour to resume our normal service as soon as possible.
With this in mind, there is no need to send original documentation to us at this stage where you are able to email it, although please do retain it as we may ask you to provide this at a later date. If you have no other alternative than to send documentation by post, please bear with us as this may not be acknowledged or processed for some time.
If you purchased your policy before the above dates, or purchased it from a different website, please contact us on 0343 658 0371.
Debenhams always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
The Compliance Manager
135 High Street
Debenhams adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.
At Debenhams we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
The Financial Ombudsman Service
Telephone: 0800 023 4 567
You can upgrade your Debenhams Travel Insurance to include all the cover you need.