Buy with Confidence:
- 24 hour emergency assistance
- Secure online purchase
If you purchased your policy on or after 05 March 2020, please use the following:
Contact tifgroup-assistance on +44 (0) 208 103 8249.
You can download the relevant form: www.policyholderclaims.co.uk or contact tifgroup-claims on: +44 (0) 208 103 8250.
Alternatively you can now claim online through https://autoclaims.tifgroup.co.uk
If you purchased your policy between 12 September 2019 and 04 March 2020, please use the following:
Contact Mapfre Assistance on 0330 400 1452
You can download the relevant form: www.travelclaimsservices.com/claims or contact Travel Claims Services on: 0330 400 1452
Until further notice, please do not send any claims forms or supporting documentation by post to our address as the office is now operating with minimal staff due to government guidelines during the Coronavirus emergency.
We are still able to accept and process documentation sent by email to firstname.lastname@example.org and will endeavour to resume our normal service as soon as possible.
With this in mind, there is no need to send original documentation to us at this stage where you are able to email it, although please do retain it as we may ask you to provide this at a later date. If you have no other alternative than to send documentation by post, please bear with us as this may not be acknowledged or processed for some time.
If you purchased your policy before the above dates please contact us on 0343 658 0371.
You can upgrade your Debenhams Travel Insurance to include all the cover you need.